What kind of payments do you accept?
The Brookfield Craft Center’s online store accepts the following payment types: American Express, Discover, Mastercard, PayPal,Visa.

A 6.35% sales tax will be added to CT sales. Orders will not be shipped until payment is received.

Do you accept custom orders/commissions?
The Brookfield Craft Center’s online shop features a curated selection of items from our physical store, but it does not encompass all we have to offer in person. If you’ve been into the gallery shop and seen something that is not offered online or you are interested in seeing more of a particular artist’s work, please contact us directly by email at gallery@brookfieldcraft.org or by phone at 203-775-4526. We will gladly try to accommodate your request whether it be locating other items in-store or creating a custom order.

What is your Shipping Policy?

General Shipping Rates are calculated based on order total:

Total Order

Shipping Charge

Up to $50


$50.01 - $100


$100.01 - $150


$150.01 - $200


$200.01 - $250


$250.01 and up


The shipping prices are for orders shipped within the Continental United States. If you are located in Alaska, Hawaii, and Puerto Rico, please call or email for special shipping requirements. Express shipping is available. Please call 203-775-4526 for a specific price quote.

Special Rates apply for: Exhibition Items & other special items. Insurance can be purchased separately through a third-party company Route during checkout. More details can be found on our shipping page.

Can I pick up my purchase instead of having it shipped?
You may elect to pick up your purchases at the gallery shop. If you (the customer) would like to arrange for in store pickup, you (the customer) must toggle the Route shipping insurance to ‘off’. Your order may be picked up during normal business hours. Please allow at least 1 business day for processing. Please remember we are closed on Mondays.

What is your Return Policy?
If you are unhappy with your purchase from the Brookfield Craft Center’s online shop for any reason, it may be returned and credited to the original purchase payment method within 30 days of the date purchased. Details on Returns can be found here.

What do I do if my merchandise arrives damaged?
If merchandise arrives to you damaged, please call us immediately at 203-775-4526 or email gallery@brookfieldcraft.org. Save all boxes and packing materials. Pictures will be needed for documentation.

Have more questions?
If you have any additional questions feel free to call us at 203-775-4526 or email gallery@brookfieldcraft.org.