Brookfield Craft Center has a 30-day return policy for online purchases. Return credit will be applied to the payment method used for the purchase.
Returns can be processed in our gallery shop at 286 Whisconier Rd., Brookfield, CT 06804. Bring your item and receipt or the packing list during our regular store hours.
1. Contact the Brookfield Craft Center Gallery by phone at 203-775-4526 or email us at firstname.lastname@example.org to let us know you would like to return item(s). Returns that are not expected will be declined. Please wait until you receive confirmation from Brookfield Craft Center.
2. You, the customer, are responsible for return shipping costs and insuring the work during its return shipment. If there is no insurance and items are lost or damaged during return shipping, the Brookfield Craft Center Gallery is not responsible for replacing items or for processing the return.
3. Once the Brookfield Craft Center Gallery receives the returned item(s), credit will be applied via the original payment method. Store credit is available upon request.